We Create Intelligent Operations

We help technology organizations run smarter – integrating leading service management, monitoring, and analytics platforms to provide preemptive controls, visibility, and automated remediation. Our approach ultimately delivers material improvements in system performance, user experience, and security across the enterprise cloud.

Key Solutions

Intelligent Ops Strategy and Planning

Application Performance Management Design and Implementation

Enterprise Service Management Strategy and Governance

ServiceNow ITSM / ITOM Implementations and Reboots

A Guide to Intelligent Operations

Read our eBook and learn about the challenge of monitoring today’s digital environment, the framework of effective intelligent operations, a maturity model for measuring your own status, and much more.

Business Outcomes

  • Reduced mean-time-to-detect and repair
  • Improved user and customer satisfaction
  • Reduction in process variability and erros
  • Improved compliance measurement and auditability
  • Employees reassigned to other value work
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Improving Performance of Shared Services

Improved mean time to resolve issues and fulfill requests, combined with lower resource desk hours.

Top Partners

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AHEAD is a Gold Status Partner for both Sales and Service, thanks to our demonstrated success in selling and implementing the ServiceNow platform, and maintaining high customer satisfaction scores.

AHEAD and AppDynamics partner to help clients gain essential visibility into infrastructure, develop performance baseline measurements and draw correlations between customer experience and applications.

Datadog aggregates metrics and events across the full DevOps stack, including cloud providers, automation tools, and monitoring and instrumentation.

AHEAD’s experts help design the incident routing process and develop a mature vulnerability management process leveraging Splunk.

AHEAD’s Enterprise Monitoring and Analytics practice – underpinned by industry leading platforms like BigPanda – provide the instrumentation and processes to baseline, analyze, present and alert on all measures of enterprise cloud performance.

These top partners are at the forefront of helping us improve how IT runs.

Learn about AHEAD and AppDynamics