Responsiveness, Meet Control

Our Expertise in Enterprise Service Management

The markets for enterprise service management (ESM) and cloud management (CMP) continue to evolve—and converge. AHEAD can help you navigate these changes, bridging ESM and CMP in a way that addresses the urgency of each department, while instilling the oversight that IT needs to ensure quality and compliance.

In today’s enterprise, the old rules for service management are quickly evolving to meet new requirements. A narrow focus on ticketing won’t satisfy a business that aims to rapidly unleash new capabilities. Your approach to service management needs to deliver self-service, transparency, and responsiveness.

So, whether you are trying to compress your provisioning from weeks down to minutes, or evolving your service management platform to manage your enterprise cloud, AHEAD is uniquely positioned to help.

Replace multiple disconnected legacy applications with a single system of record and shared data model.
Enable your customers to easily request assistance, services, and information from anywhere, at any time.
Institute process-oriented task automation and system-executed orchestration to shorten fulfillment times.
Reduce operational costs and increase your ROI with self-service efficiencies and workload reductions.

The Need for Enterprise Service Management

Check out our infographic to see ServiceNow by the numbers, and explore what sets our AHEAD team apart.

Configuration Management

No two organizations are alike, so a successful configuration management plan needs to be a custom fit. We help clients enforce the consistency of infrastructure and application deployments, while providing compliance enforcement and environment state reporting.

Increase efficiencies, stability, and control by improving software visibility and tracking across your organization.
Enhance system reliability and compliance through rapid detection and correction of improper configurations.
Reduce costs and avoid unnecessary duplication by having detailed knowledge of all configuration areas.
Implement more effective change management, more agile problem resolution, and faster restoration of service.

Enterprise Monitoring & Analytics

As enterprises accelerate their digital transformations, they must ensure their digital platforms and applications continuously offer stellar user experiences. But as the old adage goes, “You can’t manage what you don’t measure,” and unfortunately, performance insights and analytics are generally underserved areas of IT infrastructure and service management.

AHEAD’s Enterprise Monitoring & Analytics solutions help client manage and measure, providing the instrumentation and processes to baseline, analyze, present, and alert on all measures of system performance.

Identify performance problems in production before they impact the customer, and resolve issues quickly as they happen.
Manage and measure in an end-to-end manner, from database to end user, covering every metric over every component, and tracing them across tiers by transaction.
Deliver critical application performance data in real time, making it relevant not only to IT and development teams, but business leaders as well.
Integrate application performance management platforms like AppDynamics with other core systems management tools for a more holistic approach to monitoring IT services.

Where Service Management and Security Converge

 

Results

Reduced request fulfillment time from 19 days to eight days for a leading academic medical institution.
Reduced application onboarding time from 360 hours to 20 hours for one of the largest airlines in the world.
Reduced critical service events by 25% for a top healthcare software company.
Reduced fulfillment time from 14 days to under 30 minutes for a leading provider of pharmacy
benefit management.

The Total Economic Impact™ Of ServiceNow

AHEAD partner ServiceNow commissioned Forrester Consulting to conduct a Total Economic Impact study to examine the potential ROI enterprises may realize by modernizing ITSM, improving ITOM while eliminating service outages, and optimizing performance with real-time analytics.

Partners

AHEAD ServiceNow Silver Services Parter
AppDynamics
BigPanda
Splunk

Our Enterprise Cloud Experts are Ready to Help

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