Responsiveness, Meet Control

Our Expertise in Enterprise Cloud Management

The markets for enterprise service management (ESM) and cloud management (CMP) continue to evolve—and converge. AHEAD can help you navigate these changes, bridging ESM and CMP in a way that addresses the urgency of each department, while instilling the oversight that IT needs to ensure quality and compliance.

In today’s enterprise, the old rules for service management are quickly evolving to meet new requirements. A narrow focus on ticketing won’t satisfy a business that aims to rapidly unleash new capabilities. Your approach to service management needs to deliver self-service, transparency, and responsiveness.

So, whether you are trying to compress your provisioning from weeks down to minutes, or evolving your service management platform to manage your enterprise cloud, AHEAD is uniquely positioned to help.

Enterprise Service Management

The rise of ESM has redefined the future role of IT, placing it at the core of business transformation and service innovation. We help clients deliver shared services to the enterprise by consolidating, consumerizing, and automating IT and line-of-business processes.

Replace multiple disconnected legacy applications with a single system of record and shared data model.
Enable your customers to easily request assistance, services, and information from anywhere, at any time.
Institute process-oriented task automation and system-executed orchestration to shorten fulfillment times.
Reduce operational costs and increase your ROI with self-service efficiencies and workload reductions.

The Need for Enterprise Service Management

Check out our infographic to see ServiceNow by the numbers, and explore what sets our AHEAD team apart.

Configuration Management

No two organizations are alike, so a successful configuration management plan needs to be a custom fit. We help clients enforce the consistency of infrastructure and application deployments, while providing compliance enforcement and environment state reporting.

Increase efficiencies, stability, and control by improving software visibility and tracking across your organization.
Enhance system reliability and compliance through rapid detection and correction of improper configurations.
Reduce costs and avoid unnecessary duplication by having detailed knowledge of all configuration areas.
Implement more effective change management, more agile problem resolution, and faster restoration of service.

Application Performance Management

Poor user experience is bad for business and of all the tools in an IT department’s arsenal, APM can have the most impact on an organization’s bottom line. We help clients identify and address application performance issues before they cause response delays and decreased productivity.

Gain visibility into apps across your entire technology stack, across legacy systems and the public cloud.
Improve your end-user experience, increase customer satisfaction, and reduce downtime and business impact.
Manage your IT costs with better insights in predicting peaks and valleys in application consumption.
Identify and address slowdowns in production with up-to-the-second diagnostics to troubleshoot problems.

Results

Increased efficiency of a key line of business by 25% through custom app development for a global
specialty food manufacturer.
Reduced request fulfillment time from 19 days to eight days for a leading academic medical institution.
Reduced application onboarding time from 360 hours to 20 hours for one of the largest airlines in the world.
Reduced critical service events by 25% for a top healthcare software company.
Reduced fulfillment time from 14 days to under 30 minutes for a leading provider of pharmacy
benefit management.

Partners

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Our Enterprise Cloud Experts are Ready to Help

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