Application Instrumentation in Two Days

Over a six-month period, Nalco, the water division of Ecolab experienced timeout issues that not only hurt customer satisfaction but caused the company to reprocess 24,000 reports on behalf of customers.  Ecolab brought in AHEAD to conduct a proof of concept, where we were able to quickly instrument the application in just two days, leading to the identification of 60% of the database timeout issues in that brief timespan.

Business Outcome

Higher customer satisfaction based on more timely delivery of performance reporting; along with improved employee productivity for the Nalco team.

Industrial and Tech
Intelligent Operations