The University of Chicago Medicine Logo

Multi-Partner Data Center Refresh 

As a result of a critical outage, Rush University Systems for Health (RUSH) sought to refresh their entire data center from the ground up. As a component of the refresh, the Rush team also wanted to update its networking components from ACI to NSX. RUSH brought in AHEAD team to navigate the complicated multi-partner landscape, including VMware, Cisco, Dell, and IBM. 

Business Outcome

Refresh delivered within the hospital’s prescribed timeline 

Healthcare
Data Center
Networking

Platform for Merger & Acquisition Integration 

Northside Hospital is an extensive network of state-of-the-art facilities in Atlanta and Northeast Georgia. In late 2019, Northside and Gwinnett Health System completed plans to combine operations. AHEAD helped integrate their Exchange environments, implement ServiceNow into both companies, and modernize both companies’ Isilon storage environments. 

Business Outcome

Improved standardization and scalability; faster service delivery to the business 

Healthcare
Healthcare
Service Management
Storage

ServiceNow CMDB Restructuring 

As a leading health system with approximately 17,000 beds, CHS has been a longtime ServiceNow user, but experienced challenges with platform adoption due to data cleanliness issues. AHEAD restructured the CMDB first by cleaning excess listings and data, then by developing and implementing a new naming protocol for assets. We also implemented discovery modules and integration of third-party tools to maintain proper CMDB hygiene going forward. 

Business Outcome

Improved efficiency in monitoring and management of IT. 

Healthcare
CMDB
Monitoring
Service Management

Faster IT Service Delivery

Committed to improving circumstances for those who are suffering from abuse, addiction, abandonment or violence, Boys Town sought innovative ways to deliver on that mission. But the provider had a history of manual IT processes and needed to deliver new patient services more rapidly.  AHEAD partnered with Boys Town to deploy vRealize Automation and Orchestrator to deliver virtual machines in an automated manner, as well as utilize ServiceNow as the request mechanism capturing all configuration management details.

Business Outcome

Faster delivery of new patient care services.

Healthcare
Automation
Service Management
Virtualization

Increased Agility and Innovation

Medtronic is committed to transforming health care. But the company’s digital platform was falling behind in the marketplace. And like many companies competing on innovation, the firm faced tool and cloud provider proliferation, and longer than acceptable lead times for fixes and new features. AHEAD partnered with Medtronic to standardize on a single CI/CD process focused on Azure DevOps and to introduce a new DevOps culture to bridge infrastructure and development teams, all while simplifying processes.

Business Outcome

Dramatic improvements in time to deliver new software, and a new culture in IT emphasizing accountability and collaboration.

Healthcare
Industrial & Tech
CI/CD
Cloud
DevOps

Improving Performance of Shared Services

Like many organizations, this leading academical medical institution had initially deployed ServiceNow, but was not set up to fully realize the business value of this platform. UCMC brought in AHEAD to rethink the business and governance processes around the platform,  refresh the underlying architecture within ServiceNow, and redeploy the platform. Through automated response and remediation, UCMC freed up service desk resources and dramatically cut mean time to resolve, all while incident volume and requests grew, representing higher engagement with clinicians and staff. 

Business Outcome

Improved mean time to resolve issues and fulfill requests, combined with lower resource desk hours.

Healthcare
Advisory
Governance Risk and Compliance
Automation
Service Management

Modernizing Aging Infrastructure

Downtime in healthcare IT systems is not an option, as patient well-being is at stake.  Facing an aging and costly IT infrastructure, Wake Forest Baptist Medical Center’s uptime was being severely compromised resulting in an immediate need to modernize the data center and beyond. By partnering with AHEAD to streamline an environment that included five different storage types and seven different server types, Wake’s availability improved while it’s maintenance and support costs dropped from 44% of their budget down to 10%. 

Business Outcome

Lower maintenance costs freed up funding for more innovation that directly benefits the patient experience.

Healthcare
Advisory
Healthcare
Data Center
Data Modernization
Storage

Rush University Health System

Northside Hospital

Community Health Systems

Boys Town

Medtronic

The University of Chicago Medicine

Wake Forest Baptist Health