The Vollrath Company Logo
Rockwell Automation Logo
The University of Chicago Medicine Logo
HUB International Logo
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Consumers Energy Logo

Multi-Partner Data Center Refresh 

As a result of a critical outage, Rush University Systems for Health (RUSH) sought to refresh their entire data center from the ground up. As a component of the refresh, the Rush team also wanted to update its networking components from ACI to NSX. RUSH brought in AHEAD team to navigate the complicated multi-partner landscape, including VMware, Cisco, Dell, and IBM. 

Business Outcome

Refresh delivered within the hospital’s prescribed timeline 

Cisco
Data Center Modernization
DellEMC
Healthcare
IBM
VMware

VxRail and vRealize Roadmap and Implementation 

Genuine Parts Company sought a simpler and more streamlined process for fulfilling IT requests. AHEAD created an infrastructure automation roadmap, including VxRail Hyperconverged infrastructure and vRealize Automation (vRA), integrated it with software for extensibility, and built a ServiceNow service catalog to simplify the end user experience. 

Business Outcome

Much faster VM provisioning and repairs.

Manufacturing
Relentless Automation
VMware

Platform for Merger & Acquisition Integration 

Northside Hospital is an extensive network of state-of-the-art facilities in Atlanta and Northeast Georgia. In late 2019, Northside and Gwinnett Health System completed plans to combine operations. AHEAD helped integrate their Exchange environments, implement ServiceNow into both companies, and modernize both companies’ Isilon storage environments. 

Business Outcome

Improved standardization and scalability; faster service delivery to the business 

Enterprise Service Management
Healthcare
M&A

Virtualization and Automation of Oracle ERP Environment 

This tier one automotive supplier wanted a more resilient architecture and higher availability underpinning its Oracle ERP suite. We created a migration factory to move their application from Oracle VM to Oracle on VMware in a Vblock previously implemented by AHEAD.  

Additionally, we integrated the environment with ServiceNow, VMware, and Ansible to produce an optimal provisioning solution. 

Business Outcome

Drastic reduction in server provisioning and disaster recovery processes 

Manufacturing
Oracle
Relentless Automation
VMware

ServiceNow CMDB Restructuring 

As a leading health system with approximately 17,000 beds, CHS has been a longtime ServiceNow user, but experienced challenges with platform adoption due to data cleanliness issues. AHEAD restructured the CMDB first by cleaning excess listings and data, then by developing and implementing a new naming protocol for assets. We also implemented discovery modules and integration of third-party tools to maintain proper CMDB hygiene going forward. 

Business Outcome

Improved efficiency in monitoring and management of IT. 

CMDB
Enterprise Service Management
Healthcare
ServiceNow

Enabling Innovation Through Automation

As a very large organization, Allstate experienced heavy demand for virtual environments. Requests typically came in an ad-hoc manner with little visibility into the provisioning process, a process that involved several manual steps. AHEAD partnered with the insurance giant to deliver virtual machines in an automate, self-service manner, freeing up IT resources to support more innovative projects.

Business Outcome

Faster provisioning of new business capabilities in support of innovation.

Finance and Insurance
Relentless Automation
VMware

Faster IT Service Delivery

Committed to improving circumstances for those who are suffering from abuse, addiction, abandonment or violence, Boys Town sought innovative ways to deliver on that mission. But the provider had a history of manual IT processes and needed to deliver new patient services more rapidly.  AHEAD partnered with Boys Town to deploy vRealize Automation and Orchestrator to deliver virtual machines in an automated manner, as well as utilize ServiceNow as the request mechanism capturing all configuration management details.

Business Outcome

Faster delivery of new patient care services.

Enterprise Service Management
Healthcare
Relentless Automation
ServiceNow
VMware

Application Instrumentation in Two Days

Over a six-month period, Nalco, the water division of Ecolab experienced timeout issues that not only hurt customer satisfaction but caused the company to reprocess 24,000 reports on behalf of customers.  Ecolab brought in AHEAD to conduct a proof of concept, where we were able to quickly instrument the application in just two days, leading to the identification of 60% of the database timeout issues in that brief timespan.

Business Outcome

Higher customer satisfaction based on more timely delivery of performance reporting; along with improved employee productivity for the Nalco team.

Industrial and Tech
Intelligent Operations

Speed and Collaboration Across Agencies

Wisconsin’s Department of Transportation couldn’t innovate due to slow processes, and the requirement to rely on a different agency for even simple server builds. Interagency disagreements over tools for cloud development and development hosting, compounded things. AHEAD helped create a model to facilitate sharing between agencies to improve trust, and centralize service deliver for common elements of the DevOps pipeline and infrastructure.

Business Outcome

Better inter agency cooperation over cloud onboarding, development, and information sharing.

Public Sector
Scaled DevOps

More Collaboration and Metrics-led Decisions

Schneider offers the broadest portfolio of transport and logistics services in the industry.  Facing market pressure to provide smart phone apps and more competitive pricing, the company partnered with AHEAD to rethink its critical orders acceptance application and address issues of over-complexity for obtaining infrastructure, and cloud platform rationalization in the process. AHEAD built a robust containers platform encompassing networking, storage, and monitoring, including integration with CloudBees Jenkins and Xebia Labs release automation. 

Business Outcome

New order management application providing an edge in the highly competitive logistics industry.

Scaled DevOps
Transportation

Increased Agility and Innovation

Medtronic is committed to transforming health care. But the company’s digital platform was falling behind in the marketplace. And like many companies competing on innovation, the firm faced tool and cloud provider proliferation, and longer than acceptable lead times for fixes and new features. AHEAD partnered with Medtronic to standardize on a single CI/CD process focused on Azure DevOps and to introduce a new DevOps culture to bridge infrastructure and development teams, all while simplifying processes.

Business Outcome

Dramatic improvements in time to deliver new software, and a new culture in IT emphasizing accountability and collaboration.

Healthcare
Industrial and Tech
Scaled DevOps

Faster, More Accurate Time-to-Live

One of the most recognized brands in the world, Red Bull faced multiple challenges in delivering better software faster.  Disconnects between infrastructure and apps teams, as well as between ServiceNow and Jenkins, led this brand to refocus on its DevOps journey. AHEAD stitched together a new development environment of CloudBees, Terraform, Chef, and ServiceNow to streamline software delivery, and just as important, create a more streamlined and accountable IT culture capable of innovating faster.

Business Outcome

Dramatic reductions in time to deliver new software, and a new culture in IT emphasizing accountability and collaboration.

Consumer Goods & Retail
Relentless Automation
Scaled DevOps

Self-Driving IT Operations Management

AdvantEdge Analytics provides data and analytics to credit unions across the U.S., but deploying its services was too time consuming and resource intensive.  Furthermore, credit unions frequently lack analytical scale and talent, so AdvantEdge had to differentiate its analytics services by making them more accessible and actionable. The solution was an advanced automation solution involving Azure, Chef, Palo Alto, Meraki, and ServiceNow resulting in a new, cloud-based analytics offering, and onboarding times that dropped from a month down to a couple of days.

Business Outcome

A first-of-its-kind digital business offering, and improved customer experience for credit union clients.

Azure
Enterprise Cloud
Finance and Insurance
Relentless Automation
ServiceNow

Cloud Migration for Flexibility and Savings

Facing a rapidly changing regulatory environment, ECMC needed a more on demand, agile compute platform. Constrained by limited resources and a looming Oracle enterprise license renewal, this financial services company for higher education partnered with AHEAD to decompose a complex Oracle environment and migrate more than 500 servers and 66 application workloads to AWS, generating significant savings on software licenses in the process.

Business Outcome

Significant savings in software licensing and a more agile and flexible compute environment.

AWS
Enterprise Cloud
Finance and Insurance

Improving Utilization with Converged Infrastructure

Providing steel and aluminum products for the commercial food service industry, Vollrath has long been ahead of the curve in terms of growth. But technical debt was weighing down the company and putting it at risk of being passed by the competition. Working with AHEAD, the company deployed a converged infrastructure solution, drastically reducing hardware costs and downtime, while improving their ability to scale up in support of new acquisitions.

Business Outcome

Dramatic reduction in time it takes to deliver new business services as well as support new business unit innovations.

DellEMC
Enterprise Cloud
Industrial and Tech

Using Automation to Reduce Provisioning Time

Rockwell’s mission is to improve the quality of it customers’ lives by making the world more productive and sustainable. But the IT organization at Rockwell was having difficulty deploying temporary environments, with virtual environments taking far too long to reach its customers. The firm partnered with AHEAD on a hybrid cloud solution, including VMware vRealize Suite adapted using automation and orchestration for Windows and Linux. The resulting environment could much more readily respond to customer demands.

Business Outcome

Dramatic reduction in provisioning of new business services.

Enterprise Cloud
Industrial and Tech
Relentless Automation
VMware

Improving Performance of Shared Services

Like many organizations, this leading academical medical institution had initially deployed ServiceNow, but was not set up to fully realize the business value of this platform. UCMC brought in AHEAD to rethink the business and governance processes around the platform,  refresh the underlying architecture within ServiceNow, and redeploy the platform. Through automated response and remediation, UCMC freed up service desk resources and dramatically cut mean time to resolve, all while incident volume and requests grew, representing higher engagement with clinicians and staff. 

Business Outcome

Improved mean time to resolve issues and fulfill requests, combined with lower resource desk hours.

Enterprise Service Management
Healthcare
Intelligent Operations

Modernizing Aging Infrastructure

Downtime in healthcare IT systems is not an option, as patient well-being is at stake.  Facing an aging and costly IT infrastructure, Wake Forest Baptist Medical Center’s uptime was being severely compromised resulting in an immediate need to modernize the data center and beyond. By partnering with AHEAD to streamline an environment that included five different storage types and seven different server types, Wake’s availability improved while it’s maintenance and support costs dropped from 44% of their budget down to 10%. 

Business Outcome

Lower maintenance costs freed up funding for more innovation that directly benefits the patient experience.

Enterprise Cloud
Healthcare

Migrating to AWS to Facilitate Growth

The acquisition of close to 500 insurance brokers over the past twenty years created an infrastructure sprawl that hurt HUB’s ability to serve customers, respond to market changes, and continue to grow through acquisition. AHEAD helped architect a new AWS-based infrastructure, including mapping business applications to AWS services and defining new networking requirements. After migrating 380 VMs (and eliminating 800 others) HUB can much more quickly integrate new acquisitions without acquiring legacy technology.

Business Outcome

Faster acquisitions and integration of brokers, without the baggage of on-premises infrastructure.

AWS
Enterprise Cloud
Finance and Insurance

Creating a More Predictable, Secure, Public Cloud

An early pioneer in the public cloud, global investment firm BAM faced rising cloud costs and a lack of visibility into its AWS operations. Being in financial services, the firm also required a mechanism to ensure continuous compliance of the environment. Deploying its CoPilot Cloud Optimization and Governance Solution, AHEAD provided ongoing analysis of AWS performance, enabling BAM to monitor compliance every 15 minutes and dramatically improve its compliance posture. BAM projects 20% savings based on rightsizing and reserved instance recommendations from CoPilot alone.

Business Outcome

Improved regulatory compliance and performance monitoring, plus significant savings on AWS

AWS
CoPilot
Enterprise Cloud
Finance and Insurance
Intelligent Operations

Architecting the Hybrid Cloud

As one of the nation’s largest combined electric and natural gas companies, Consumers Energy is obsessed with the customer experience. To allow the business to delivery new forms of service and drive customer satisfaction, the IT leadership team new it needed to step up its own customer service game and deliver services more quickly and in a self-service manner. The AHEAD team helped design a hybrid cloud environment, including a robust service catalog, in just six months.

Business Outcome

Improved customer satisfaction and empowerment, with both end customers and internal business stakeholders.

Energy
Enterprise Cloud
Relentless Automation

Creating a Platform for Innovation

BGD prides itself in working collaboratively with clients to help them achieve their business goals. The firm believes that combining the experiences, knowledge, and ideas from individuals with different backgrounds allows them to provide their clients with innovative and effective solutions. But the firm’s IT infrastructure didn’t support that vision. AHEAD partnered with BGD to arc a new infrastructure environment that supported better collaboration across the firm’s professionals as well as with its clients.

Business Outcome

Improved responsiveness and higher availability client insights, enabling lawyers to provide world class service to clients. 

Business Services
DellEMC
Enterprise Cloud

Public Cloud and VMC on AWS for Disaster Recovery

As a firm that excels at helping clients manage business risks, Navigant faced a material risk of its own when the firm lost a data center to divestiture, and a key piece of its disaster recovery program in the process. Navigant partnered with AHEAD to find a DR solution quickly to satisfy client obligations, and more cost effectively meet those needs using public cloud and VMware Cloud on AWS. Navigant now has a more scalable yet cost effective DR solution, including a unified management view that simplifies operations.

Business Outcome

One less data center and a more robust and cost-effective DR environment.

AWS
Business Services
Enterprise Cloud
VMware Cloud

Rush University Health System

Genuine Parts Company

Northside Hospital

American Axle Manufacturing

Community Health Systems

Allstate

Boys Town

Ecolab

State of Wisconsin

Schneider

Medtronic

Red Bull

CUNA Mutual / AdvantEdge Analytics

ECMC

The Vollrath Company

Rockwell Automation

The University of Chicago Medicine

Wake Forest Baptist Health

HUB International

Balyasny Asset Management

Consumers Energy

Bingham Greenebaum Doll

Navigant