At AHEAD, Greg is a Principal Solutions Architect specializing in IT Service Management. He has more than 6 years of experience managing IT teams, designing processes, and delivering IT services to customers while leveraging ServiceNow as a strategic platform to maximize customer experience.
Areas of Expertise
ServiceNow Certified System Administrator (London, Madrid)
IT Service Management – Incident, Problem, Change
Employee Enablement – Training, Staff Development, Knowledge Management
ServiceNow administration, platform management, and design
ServiceNow migrations from competing ITSM tools