Modernizing an End-User Computing Environment

hagerty_logo

Company

With more than 130,000 protected vehicles a year, Hagerty Insurance is constantly working to improve products and customer service. It’s imperative that they are available to engage with their clients at any given moment, which means they must be technologically efficient.

Scenario

Hagerty had an interest in modernizing their end-user computing environment using VMware Horizon View as the virtual desktop solution. Recently, Hagerty had been experiencing performance issues with their existing Horizon deployment, which required a redesign for an upgraded Horizon environment.

Challenges

The desired solution had to meet the requirements for Hagerty’s use cases including call center, work from home, and corporate users. To accomplish this initiative, Hagerty collaborated with the experienced AHEAD team for both the design and deployment of the updated service offering.

The Solution

AHEAD recommended the VMware Horizon View Design and Deploy Service to achieve Hagerty’s objectives. During this Service, AHEAD:

  • Designed VMware Horizon 7 to deliver virtual desktop service
  • Articulated Hagerty’s use cases and requirements to ensure an optimized user experience
  • Defined solution requirements and design considerations for the updated platform

In Their Own Words

“They were instrumental in helping us design our network and infrastructure to support it. And they did the installation and deployment. The results have been over 3 years without a single outage, complete uptime.”

Ron Walter