Enterprise Service Management Overview

An open exchange of trends, industry context, and thought leadership around IT Service Management (ITSM) transformation and adoption. The evolution of the ITIL/ITSM standard, its practical application within large IT organizations, and the emergence of the “new normal” in ITSM platform and program implementation and adoption. Topics include cloud management context, end-user experience and collaboration (UI/UX), and ITSM adoption.


  • ServiceNow